Let’s say you are managing a project for designing and building a 10,000 square foot medical building. After performing all appropriate activities, the scope is agreed to and documented. The building will hold three specialty clinics (Allergy Clinic, Dermatology Clinic, and Pulmonary Clinic), each having one waiting room, one doctor’s office, and four exam rooms. After the project’s plan, schedule, and budget are set and the project kicks off, the customer approaches you (as the project manager) and requests a change in scope. The customer now wants to add a fourth clinic (Eye Clinic). Describe the relevant issues and their impact on the project. How would you handle addressing them with the customer who is requesting the change?

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