Bengal Tours is a city center travel agency that specializes in tours and vacationsin Canada. The agency regularly employs 25 permanent employees. During thespring and summer, the agency employs an additional 20–25 temporary staff,mostly senior citizens and students. The agency is considering purchasing the rightto use the software system “Tourplanex”, which supports the planning with flightand vacation site vacancies and price information. If purchased, the software willbecome the main working tool for the agency staff.(1) Discuss the importance of the training usability and operational usabilitytests to be performed by the agency before it purchases “Tourplanex”.(2) Suggest to Bengal Tours management that they should apply training usabilityand operational usability tests to be performed on the program

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